Shipping policy
Shipping & Delivery Policy
Thank you for choosing Melting Stories! We strive to provide a seamless and efficient shopping experience for our valued customers. This Shipping & Delivery Policy outlines the terms and conditions governing the shipping and delivery of products purchased from our website.
Order Processing Time: Once you have successfully placed an order on our website, our team will process it within 24 hours (excluding weekends and public holidays). During this time, we will verify the order details, perform quality checks, and prepare your items for shipment.
Transit Time: The transit time refers to the time it takes for your order to be delivered from our warehouse to your designated delivery address. The estimated transit time is 3-5 business days for all India packages, which may vary depending on the shipping destination and external factors such as weather conditions or logistical delays. Please note that transit time does not include order processing time.
Shipping Methods: We utilize reputable shipping partners to ensure the safe and timely delivery of your orders. The shipping method used may vary depending on your location and the size/weight of the package. Standard shipping will be used for most orders, but expedited shipping options may be available at an additional cost.
Shipping Rates: Shipping rates are calculated based on the weight and size of the package, as well as the shipping destination. During the checkout process, you will be able to review the shipping cost before completing your purchase. We occasionally offer free shipping promotions, which will be clearly communicated on the website during such periods.
Order Tracking: Once your order is dispatched from our warehouse, you will receive a shipping confirmation email with a tracking number. This tracking number will allow you to monitor the status of your package and estimate its delivery date.
In case you have any questions or concerns regarding our Shipping & Delivery Policy, please do not hesitate to contact our customer support team at +91-88003-05325.
Please note that this policy is subject to change without prior notice. The most recent version of our Shipping & Delivery Policy will always be available on our website.
Effective Date: 1st August 2023.
Thank you for shopping with us!